Notes on design, strategy and process

Thinking about hiring a web designer for the first time? Here's an honest look at what the process actually involves, from first conversation to final handover.

A deep dive into local competitor sites revealed exactly why so many beauty businesses struggle to turn visitors into bookings, and it's not what you'd expect.

Some signs are obvious. Some you only notice once someone else points them out. Here's what to check before your website turns visitors away.