Notes on design, strategy and process

Your site loads on a phone, but does it work well? Here’s a simple five-minute check to see if your website is truly mobile friendly.

AI answers now show up first in search results. Here's what that means for your small business website and what you can do about it.

Thinking about hiring a web designer for the first time? Here's an honest look at what the process actually involves, from first conversation to final handover.

A deep dive into local competitor sites revealed exactly why so many beauty businesses struggle to turn visitors into bookings, and it's not what you'd expect.

Some signs are obvious. Some you only notice once someone else points them out. Here's what to check before your website turns visitors away.